Questions for your vehicle tracking supplier
by Fiona Taylor
When looking for a new vehicle tracking supplier what should you ask?
There are a number of questions that you should ask your vehicle tracking supplier;
- Can you look at the site?
- How often does the data update?
- Can all of my team have access to the site?
- What reports are included in my price?
For a full rundown of everything that we think should be included in your initial chat then look at our other blog ‘How do I know which vehicle tracking solution is right for me?’
What is the most important question to ask your potential new vehicle tracking supplier?
However one of the biggest questions that you should ask your vehicle tracking supplier is “how much downtime should I expect?”
If the answer is anything other than “none” you need to rethink whether they are the company that you want to do business with.
What is downtime?
Downtime is the period of time when either the software is unavailable, or not performing at its highest capacity. It could be caused by a number of things:
- regular maintenance of the site,
- planned system updates,
- or an expected outage of one part of the system.
Whatever the reason for the system downtime, extended periods mean that your business will suffer. If you are using the vehicle tracking software effectively then you are probably dependent upon it.
The Satmo vehicle tracking solution has the capabilities in place that allow our development team to do their work on the software behind the scenes so that even when we are updating, you will never know. We make sure that the needs of your company are our top priority. We never want to put you or your fleet in an uncomfortable situation that could cause your company to lose money, or even worse, your reputation.
Let’s say that you have a parcel that needs to be delivered by a certain time. Your customer has paid extra for this. Your driver has set off with the parcel and on his pre-planned route. However he has to stop because of a traffic jam. Traffic reports suggest that the congestion will clear in 2 hours. Just as a member of your back office team checks your software, your vehicle tracking supplier starts to perform a software update. Your back office team can no longer check for an alternative route, nor can they see the drivers current situation. In all likelihood your driver will be sat in traffic for the next 2 hours. Your customer will not get the package that they requested in the time frame that they paid for.
When you are looking for a new vehicle tracking supplier you need to discuss the features and prices with the company that you are thinking of using. But your MUST do your research. Ask their existing customers, you can do this by checking out their testimonial videos or reviews on the web.
Alternatively, you can call us on 01274 587748 and ask one of the team any questions that you might have.