How will the Satmo change the way you work?
by Fiona Taylor
What will the Satmo Vehicle Tracking system actually do to help you in your everyday work situation?
Have you heard people talking about vehicle tracking systems and wondered exactly how it works for them? And consequently how it would work for you? Well, here we try to explain exactly what the Satmo vehicle tracking system will do to help you out day by day.
Working without the Satmo vehicle tracking system
Let’s assume that you run a plumbing and heating company.
Those familiar with UK weather know that any day could require a homeowner to put their heating on at home. But let’s think about what happens in the winter. Let’s say that a homeowners boiler has stopped working on a Friday in January. Frantically they call a local plumbing and heating company to find out how fast they can get someone to the house before the weekend hits and they are forced to spend days and nights huddled together to keep warm, with no hot water for washing.
The call handler is not familiar with the area of the town that the potential customer is calling from and pulls up an online map to find out where the homeowner is located.
Since the call handler is unsure of who is available for the call he takes the homeowner’s information and promise a call-back ASAP. Once they hang up, the call handler calls Ted who, although is finished with a job, is all the way across town. He then calls Jim whose line goes to voicemail, the same with Fred, the same with Jane. Frank is free, but he is at least 50 minutes away in the current traffic conditions. Finally the call handler receives a call back from Fred who is almost back to the office. Turns out Fred just finished a job in a house across the street from the homeowner. The call handler instructs Fred to turn around, which is a pain, but the job needs to be done. When all is said and done the homeowner finally receives a call back to let him know that help is on the way, but unfortunately, they say that a competitor is already on their way to the rescue.
So, what if this company had access to the Satmo Vehicle Tracking system? How different would this story end?
Those familiar with UK weather know that any day could require a homeowner to put their heating on at home. But let’s think about what happens in the winter. Let’s say that a homeowners boiler has stopped working on a Friday in January. Frantically they call a local plumbing and heating company to find out how fast they can get someone to the house before the weekend hits and they are forced to spend days and nights huddled together to keep warm, with no hot water for washing.
The call handler is not familiar with the area of the town that the potential customer is calling from and pulls up the
company’s Satmo vehicle tracking system to view the client’s location in relation to his heating and air repairmen. Fred is located in a house across the street from the homeowner where he has just finished up a job. The call handler keys in the homeowner’s address and Fred is on his way to save the day in minutes.
With this type of service, why would this homeowner go anywhere else? In fact, why would any potential customer not take you up on your service. Let our GPS vehicle tracking system save your day!
How can the Satmo vehicle tracking system help you?
If you have any questions about the tracking solution, fleet management or other services available from Satmo, then please give us a call on 01274 587748. One of the team will be happy to help you. Alternatively check out our website. Or leave us a question and your contact details here and we will call you back.
Fiona Taylor
Fiona Taylor is the Sales Manager at award winning Satmo Vehicle Tracking. If you feel you need help with your fleet, want to gain back control, save some money and time then please get in touch.
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